Effective date: 29 September 2026
These Terms and Conditions (“Terms”) apply to your participation in the Radhe Rewards program (“Radhe Rewards” or “Program”).
Radhe Rewards is operated by Radhe Wholesale & Retail Pty Ltd (ABN 43 134 467 691) (“Radhe”, “we”, “us” or “our”).
By registering for or using Radhe Rewards, you agree to these Terms.
Please also read our Privacy Policy, available at https://radheonline.com.au/privacy-policy/. Our Privacy Policy explains how we collect, use, disclose, store and protect your personal information and forms part of these Terms and Conditions.
1. About Radhe Rewards
Radhe Rewards is a membership program that provides eligible members with access to selected member-only discounts, offers and other benefits from time to time.
Radhe Rewards does not operate a points-based rewards system. Members do not accumulate points or maintain a points balance.
Member discounts may apply to selected products and may change from time to time.
The products, discount amounts, participating locations, dates and other conditions applicable to an offer will be communicated to members through the Radhe Rewards app, website, in-store communications or other appropriate channels.
2. Eligibility
Radhe Rewards is available to eligible customers who register for the Program and provide the information required to create and administer their membership.
A member may use their Radhe Rewards membership for personal, household, business or commercial purchases.
The membership may be registered using the member’s name and contact details. You are responsible for ensuring that the information you provide is accurate and current.
Unless Radhe expressly permits otherwise, you must not create multiple memberships for the purpose of obtaining additional discounts or benefits.
We may refuse, suspend or terminate a membership where we reasonably believe that the account has been created or used fraudulently, unlawfully or in breach of these Terms.
3. Creating your membership
To register for Radhe Rewards, you may be required to provide information including:
- first name;
- last name;
- mobile number;
- email address;
- address; and
- postcode.
We may also request optional information, such as date of birth or gender.
You are responsible for ensuring that the information associated with your membership is accurate and up to date.
You must not register using another person’s identity or personal information without their authority.
4. Member discounts and offers
Radhe Rewards members may receive discounts or special offers on selected products from time to time.
Member offers may include:
- discounts on selected products;
- special member prices;
- limited-time offers;
- promotional offers; or
- other benefits communicated to members.
The particular products eligible for a member discount may change from time to time.
Member discounts are not necessarily available on all products.
Unless otherwise stated, a member discount will apply only to the product or products specifically identified as eligible for the relevant offer.
The applicable discount, eligible product, offer period and any additional conditions will be communicated with the relevant offer.
5. How member discounts are applied
To receive a member discount, you may be required to identify yourself as a Radhe Rewards member at the time of purchase.
Depending on the particular offer, this may be done by:
- using the Radhe Rewards app;
- providing your registered mobile number;
- scanning a membership code or barcode; or
- using another method specified by Radhe.
You should ensure that your membership can be identified at the time of purchase if you wish to receive an applicable member discount.
Unless expressly stated otherwise, member discounts cannot be applied retrospectively to purchases that have already been completed.
6. Offer conditions
Individual member offers may be subject to additional conditions, including:
- a specified offer period;
- specified participating products;
- specified participating stores;
- maximum quantities;
- minimum purchase requirements;
- purchase limits;
- product exclusions;
- availability of stock; or
- other conditions stated with the offer.
Where additional conditions apply, they will be communicated with the relevant offer.
If an offer is subject to limited stock, the offer may end when the available stock has been sold, subject to applicable law.
7. No points or cash value
Radhe Rewards does not provide points, credits or a points balance.
Member discounts and offers:
- cannot be exchanged for cash;
- cannot be transferred or sold;
- do not constitute a cash balance or deposit; and
- do not create a monetary credit owed by Radhe to a member.
Unless otherwise stated, a member discount cannot be combined with another discount or promotional offer.
8. Promotions and special offers
From time to time, Radhe may provide members with special promotions or offers.
Each promotion may have additional terms and conditions.
Where additional terms apply, those terms will be made available with the relevant promotion.
If there is an inconsistency between these Terms and specific promotional terms, the specific promotional terms will apply to that promotion to the extent of the inconsistency.
Radhe will ensure that promotional claims and conditions are communicated accurately and in accordance with applicable Australian consumer law.
9. Product availability and pricing
Member discounts are subject to the availability of the relevant products.
Prices and discounts may change from time to time.
A member discount does not guarantee that a particular product will be available at a particular store or on a particular date unless expressly stated in the relevant offer.
If an advertised price or discount is incorrect due to an error, Radhe may correct the error, subject to applicable Australian consumer law.
10. Refunds, returns and cancelled transactions
Our normal refund and return policies continue to apply to purchases made using a member discount, subject to applicable law.
If a purchase to which a member discount was applied is refunded or cancelled, the relevant discount may not be available for reuse unless Radhe determines otherwise.
Nothing in these Terms affects any rights you may have under the Australian Consumer Law.
11. Changes to Radhe Rewards and member offers
We may change the products included in member offers, discount amounts, offer periods, participating locations or other features of Radhe Rewards from time to time.
Member offers may vary from time to time and are not guaranteed to be available continuously.
Where a change materially affects the operation of the Program or members’ rights, we will provide reasonable notice where required or appropriate.
We will not exclude or limit any rights that cannot lawfully be excluded or limited under Australian law.
12. Discontinuation of Radhe Rewards
We may discontinue Radhe Rewards.
If we discontinue the Program, we will provide reasonable notice where required or appropriate.
As Radhe Rewards does not operate a points system or stored monetary balance, discontinuation of the Program will not create an entitlement to payment for unused points or credits.
This does not affect any rights you may have under applicable law.
13. Your membership account
Your Radhe Rewards membership is associated with the information provided when you register.
You may use your membership when making eligible purchases for personal, household, business or commercial purposes.
You must not:
- sell, transfer or assign your membership to another person;
- create multiple memberships for the purpose of obtaining additional benefits;
- use another person’s membership without their permission;
- provide false or misleading information; or
- use your membership in a way that breaches these Terms.
If you use your Radhe Rewards membership in connection with a business or commercial purchase, you are responsible for ensuring that you are authorised to make that purchase where such authority is required.
You are responsible for taking reasonable steps to protect your account and access credentials.
Please contact us promptly if you believe that your account has been accessed or used without your permission.
14. Suspension or termination of membership
We may suspend or terminate your membership if we reasonably believe that:
- you have breached these Terms;
- your account has been used fraudulently;
- your account contains false or misleading information;
- your account has been used unlawfully;
- you have attempted to obtain discounts dishonestly;
- you have created multiple accounts to obtain benefits improperly;
- you have interfered with the operation or security of the Program; or
- suspension or termination is reasonably necessary to protect Radhe, customers or the integrity of the Program.
Where appropriate, we will provide information about the reason for suspension or termination.
Nothing in this section limits any rights you may have under applicable law.
15. Closing your membership
You may request closure of your Radhe Rewards membership.
You may do this through the account deletion functionality provided in the app or through another account deletion process made available by Radhe.
After your membership is closed, you may no longer have access to member-only discounts or offers.
We may retain certain information where required or permitted by law, including information required for accounting, tax, legal, security, fraud prevention or dispute-resolution purposes.
Our Privacy Policy explains how we handle personal information.
16. Radhe Rewards app
Radhe Rewards may be made available through mobile applications, including through the Apple App Store and Google Play Store.
The availability and functionality of the app may depend on third-party systems, networks and services.
We will take reasonable steps to maintain the availability and security of the Program, but we do not guarantee that the app will always be available, uninterrupted or error-free.
Your use of the relevant app store is also subject to the terms and conditions of that app store.
17. Communications
As a Radhe Rewards member, you may receive communications relating to:
- your membership;
- member discounts;
- special offers;
- account activity;
- changes to the Program;
- security or account matters; and
- other matters relating to the operation of Radhe Rewards.
Where permitted by law, we may also send marketing communications about Radhe products, promotions and special offers.
You may opt out of marketing communications in accordance with the instructions provided in the relevant communication.
18. Privacy
Your participation in Radhe Rewards involves the collection and handling of personal information.
Our Privacy Policy explains:
- what personal information we collect;
- how we collect it;
- how we use it;
- who we disclose it to;
- how it is stored and protected;
- whether it may be processed overseas;
- how you can access or correct your information; and
- how you can make a privacy complaint.
Our Radhe Rewards technology is supported by third-party service providers, which may include GaP Solutions / Ezi Rewards.
Further information about the handling of personal information is available in our Privacy Policy.
19. Fraud and misuse
You must not:
- manipulate or interfere with Radhe Rewards;
- create multiple accounts to obtain additional member benefits;
- use automated systems to interfere with the Program;
- attempt to obtain discounts dishonestly;
- access another person’s account without permission;
- exploit technical errors or vulnerabilities; or
- engage in conduct that compromises the security or integrity of the Program.
We may investigate suspected misuse and take reasonable action, including suspending or terminating a membership.
20. Intellectual property
The Radhe name, logos, branding, app content, graphics, designs, text and other materials associated with Radhe Rewards are owned by or used by Radhe under applicable rights.
You must not reproduce, modify, distribute, commercially exploit or otherwise use Radhe’s intellectual property without our permission, except where permitted by law.
21. App stores
Radhe Rewards may be made available through third-party app stores, including the Apple App Store and Google Play Store.
Your use of the app may also be subject to the terms and conditions of the relevant app store.
These Terms govern your participation in Radhe Rewards. The relevant app store’s terms govern your use of that app store and may apply separately to your download or use of the app.
22. Australian Consumer Law
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law.
To the extent permitted by law, these Terms apply subject to your statutory rights.
23. Limitation of liability
To the maximum extent permitted by law, Radhe will not be responsible for loss or damage caused by matters outside our reasonable control, including failures of telecommunications networks, internet services, third-party technology platforms or other external systems.
Nothing in these Terms excludes liability or rights that cannot legally be excluded or limited.
24. Changes to these Terms
We may update these Terms from time to time to reflect changes to:
- the Radhe Rewards Program;
- member offers;
- our business;
- our technology;
- our service providers; or
- applicable laws and regulatory requirements.
When we make changes, we may publish the updated Terms through the Radhe Rewards app, our website or other appropriate communication channels.
Where a change materially affects your rights or obligations, we will provide reasonable notice where required or appropriate.
25. Applicable Law
These Terms are governed by the laws of New South Wales, Australia.
Any dispute arising in connection with these Terms or the Radhe Rewards program will be subject to the jurisdiction of the courts and tribunals of New South Wales, Australia, to the extent permitted by law.
Nothing in these Terms is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded, restricted or modified under applicable law, including the Australian Consumer Law.
26. Contact us
If you have questions about Radhe Rewards or these Terms, please contact:
Radhe Wholesale & Retail Pty Ltd
ABN: 43 134 467 691
Postal address: PO Box 9416, Harris Park, NSW 2150
Email: [email protected]
Phone: 02 9687 0024
For privacy-related matters, please refer to our Privacy Policy, available at https://radheonline.com.au/privacy-policy/.