Effective date: 29 September 2026
Radhe Wholesale & Retail Pty Ltd (ABN 43 134 467 691), operating under the Radhe brand (“Radhe”, “we”, “us” or “our”), respects your privacy and is committed to protecting the personal information we collect and hold.
This Privacy Policy explains how we collect, use, disclose, store and manage personal information when you interact with Radhe, including when you:
- visit our websites;
- visit or shop at a Radhe store;
- participate in a Radhe rewards or loyalty program;
- register for or use our rewards services;
- contact us; or
- otherwise interact with Radhe Wholesale & Retail Pty Ltd.
This Privacy Policy applies to our handling of personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, to the extent applicable to Radhe.
About Radhe
Radhe Wholesale & Retail Pty Ltd owns the Radhe brand and provides products and services to customers through Radhe stores, websites, rewards programs and other business activities conducted by us.
We may use a number of technology and service providers to support our business and provide services to our customers.
These providers may include providers of:
- rewards and loyalty program technology;
- website hosting and technology;
- communications and marketing;
- customer support;
- fraud prevention and security;
- information technology;
- data management; and
- other business and technology services.
What is Personal Information ?
Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is recorded in material form or not.
The type of personal information we collect depends on how you interact with us.
Personal information we collect
We may collect information including:
- first name and last name;
- email address;
- telephone or mobile number;
- residential or mailing address;
- postcode;
- date of birth, where provided;
- gender, where provided;
- account and membership information;
- rewards and loyalty information;
- purchase and transaction information relating to our activities;
- information you provide when contacting us; and
- other information reasonably necessary for us to provide our products and services.
We generally collect personal information directly from you, for example when you register for a rewards program, make a purchase at a Radhe store, contact us or otherwise interact with us.
In some circumstances, we may receive personal information from third parties or service providers where permitted by law.
Rewards and loyalty programs
Radhe may provide or participate in one or more rewards, loyalty or promotional programs.
These may include Radhe Rewards and other rewards or loyalty programs supported by third-party providers.
Depending on the program you use, we may collect information such as:
- your name;
- mobile number;
- email address;
- address;
- postcode;
- date of birth, where you choose to provide it;
- gender, where you choose to provide it; and
- information relating to your purchases, transactions, rewards and membership.
Some information may be optional depending on the particular rewards program.
We may use rewards-program information to:
- create and manage your membership;
- provide rewards, member discounts and other benefits;
- record and manage membership activity;
- communicate with you about your membership;
- provide promotions and offers;
- understand customer preferences and engagement;
- improve our rewards and loyalty programs; and
- otherwise administer the relevant program.
Our rewards and loyalty programs may be supported by third-party technology providers, including Worldsmart, Smart Rewards, GaP Solutions and Ezi Rewards, depending on the particular program.
These providers may process personal information on our behalf to provide, maintain and support the relevant services.
How we use personal information
We may collect, hold, use and disclose personal information for purposes including:
- providing our products and services;
- administering rewards and loyalty programs;
- processing transactions;
- providing customer service;
- responding to enquiries;
- managing customer accounts;
- administering promotions and offers;
- communicating with customers;
- understanding customer preferences and engagement;
- improving our products, services and customer experience;
- maintaining business and transaction records;
- preventing fraud and misuse;
- maintaining security;
- complying with legal and regulatory obligations; and
- other purposes reasonably related to the purposes for which the information was collected or otherwise permitted by law.
We will not use or disclose personal information for purposes that are not permitted by applicable law.
Direct marketing
Where permitted by applicable law, we may use your personal information to provide information about Radhe products, services, rewards, promotions, special offers and other marketing communications.
Marketing communications may be provided by:
- email;
- SMS;
- app or mobile notifications; or
- other communication methods.
You may opt out of receiving marketing communications by using the unsubscribe or opt-out facility provided in the communication or by contacting us.
If you opt out of marketing communications, we may still send you communications necessary to provide services you have requested, such as information about your rewards account, membership or transactions.
Disclosure of personal information
We may disclose personal information where reasonably necessary to operate our business and provide services to you, or where otherwise permitted or required by law.
Depending on how you interact with Radhe, information may be disclosed to:
- our technology and service providers;
- rewards and loyalty program providers;
- Worldsmart;
- Smart Rewards;
- GaP Solutions;
- Ezi Rewards;
- communications and marketing service providers;
- website, hosting and cloud service providers;
- fraud prevention, security and compliance providers;
- professional advisers and contractors;
- government agencies, regulators or law enforcement bodies where required or authorised by law; and
- other parties where you have consented or disclosure is otherwise permitted by law.
We seek to use service providers that handle personal information appropriately and in accordance with applicable contractual and legal requirements.
Overseas disclosure and processing
Some of our service providers or their related companies, contractors or sub processors may be located outside Australia or may access or process personal information from outside Australia.
This may include providers supporting:
- rewards and loyalty programs;
- communications;
- technology and hosting;
- security;
- fraud prevention; and
- other business functions.
Where applicable, we will take reasonable steps required by Australian privacy law in relation to overseas disclosures of personal information.
We are continuing to confirm the current countries in which relevant service providers and sub processors may store, process or access personal information.
Where it is required or appropriate, we will update this Privacy Policy to provide further information about relevant overseas recipients and countries.
Storage and security
We take reasonable steps to protect personal information from misuse, interference and loss and from unauthorised access, modification or disclosure.
Security measures may include appropriate technical, administrative and organisational safeguards, access controls, authentication, monitoring and contractual controls with service providers.
However, no method of electronic transmission or storage is completely secure. We cannot guarantee the absolute security of personal information.
Retention of personal information
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:
- provide products and services;
- administer customer accounts and rewards;
- process transactions;
- maintain business records;
- comply with legal obligations;
- resolve disputes; and
- protect our legitimate business interests.
When personal information is no longer required and we are not legally required to retain it, we will take reasonable steps to destroy or de-identify it.
Our service providers may have their own retention arrangements in accordance with their contractual and legal obligations.
Cookies and website technologies
Our websites and service providers may use cookies, analytics tools and similar technologies.
These technologies may collect information about your browser, device and interactions with our websites.
We may use this information to:
- operate our websites;
- remember preferences;
- understand website usage;
- improve website performance;
- improve our services; and
- provide relevant website functionality.
Where required by law, we will obtain consent for cookies or similar technologies.
Access to personal information
You may request access to personal information we hold about you.
We will handle requests for access in accordance with applicable privacy laws.
We may need to verify your identity before providing access.
In certain circumstances, we may refuse access where permitted or required by law. Where appropriate, we will explain the reason for our decision.
Correction of personal information
You may request that we correct personal information we hold about you if you believe it is inaccurate, incomplete, out of date or misleading.
We will handle correction requests in accordance with applicable privacy laws.
Where appropriate, we may work with our service providers to update information held on our behalf.
Deletion and account closure
You may contact us to request closure of your rewards account or deletion of your personal information.
A request for deletion may be subject to legal, regulatory, accounting, fraud-prevention or legitimate business requirements that require us to retain certain information.
Where information is held by a service provider on our behalf, we may need to work with that provider to process your request.
Privacy complaints
If you believe that we have mishandled your personal information or breached applicable privacy requirements, you may contact us using the details below.
We will investigate your complaint and provide a response within a reasonable period and in accordance with applicable privacy requirements.
If you are not satisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).
Contact us
For privacy enquiries, access or correction requests, or privacy complaints, please contact:
Privacy
Radhe Wholesale & Retail Pty Ltd
ABN: 43 134 467 691
Postal address: PO BOX 9416, Harris Park, NSW 2150
Email: [email protected]
Phone: 02 9687 0024
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to:
- our business;
- our products and services;
- our technology;
- our service providers;
- our information-handling practices; or
- applicable laws and regulatory requirements.
The latest version of this Privacy Policy will be published on our website and will include the date it was last updated.
We recommend checking this Privacy Policy periodically for updates.